Legal

Privacy Policy

Last updated: June 22, 2026

Lucent Wash ("we," "us," and "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book services, or communicate with us by email, phone, and text message.

By using our website and services, you agree to the practices described in this policy.

Information We Collect

  • Contact details such as your name, email address, and phone number.
  • Service details such as property address, appointment date/time preferences, and booking history.
  • Payment and billing details processed via third-party payment providers.
  • Communication preferences including SMS and email consent settings.
  • Basic technical data such as device/browser info and usage analytics.

How We Use Information

  • Provide quotes, schedule and fulfill window cleaning services, and manage your account.
  • Send service-related updates such as confirmations, reminders, and rescheduling links.
  • Process payments and send receipts.
  • Improve service quality, operations, and customer support.
  • Comply with legal and regulatory requirements.

SMS and Email Communications

We may send transactional service messages (for example: booking confirmations, reminders, and support updates).

You can opt out of SMS at any time by replying STOP. You can opt back in by replying START. For help, reply HELP.

Message and data rates may apply depending on your mobile carrier plan.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share personal data, including SMS opt-in or consent status, with vendors who help us provide messaging services, such as platform providers, phone companies, and other vendors who assist in the delivery of text messages.

How We Share Information

  • Service providers that help us operate the business (scheduling, communications, payments, hosting).
  • Legal or regulatory authorities when required by law.
  • Business transfers in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share personal data, including SMS opt-in or consent status, with vendors who help us provide messaging services, such as platform providers, phone companies, and other vendors who assist in the delivery of text messages.

Data Retention and Security

We retain information only as long as reasonably needed for service delivery, legal obligations, and recordkeeping. We use reasonable administrative, technical, and organizational safeguards to protect data.

Your Choices

  • Request updates or corrections to your account information.
  • Opt out of promotional communications.
  • Manage SMS preferences by replying STOP/START.

Contact Us

Questions about this Privacy Policy can be sent to lucentwash@gmail.com.