Legal

Terms of Service

Last updated: June 22, 2026

These Terms of Service ("Terms") govern your access to and use of Lucent Wash services, including our website, quoting workflow, booking system, and related communications.

By using our services, you agree to these Terms.

Services and Appointments

  • Quotes are estimates and may be adjusted if onsite conditions materially differ.
  • Appointment windows, crew assignment, and service times may change for operational or weather reasons.
  • You agree to provide safe and reasonable access to service areas.

Pricing and Payment

  • Pricing is shown before confirmation and may include applicable fees and discounts.
  • Payment may be required before or after service depending on selected payment method.
  • Unpaid balances may result in paused service eligibility until resolved.

Rescheduling and Cancellation

  • You may reschedule through available booking links or by contacting support.
  • Late reschedule or cancellation fees may apply based on business policy and booking timing.
  • No-show appointments may be charged according to policy.

SMS and Email Terms

By providing your phone number and opting in, you agree to receive SMS booking updates from Lucent Wash, including confirmations, reminders, scheduling links, and service updates. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Reply STOP to unsubscribe from SMS. Reply START to re-subscribe. Reply HELP for assistance.

Message frequency varies. Message and data rates may apply.

Acceptable Use

  • Do not misuse our website, booking flows, or communications channels.
  • Do not attempt unauthorized access to systems or customer data.
  • Do not use our services for fraudulent or unlawful activity.

Limitation of Liability

To the maximum extent allowed by law, Lucent Wash will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services.

Changes to These Terms

We may update these Terms periodically. Continued use of services after updates means you accept the revised Terms.

Contact

Questions about these Terms can be sent to hello@lucentwash.com.